SIGTRIX.COM
LEGAL

Privacy Policy

Last updated: April 30, 2026

1. Introduction

Sigtrix.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading intelligence platform at sigtrix.com (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly:

  • Account information: email address, name, and password when you register
  • Payment information: handled entirely by Stripe — we never store your card number or CVV
  • Communications: messages you send to our support team

Information collected automatically:

  • Usage data: pages viewed, features used, and time spent on the platform
  • Log data: IP address, browser type, operating system, and access timestamps
  • Session data: authentication tokens stored in secure cookies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process payments and manage your subscription
  • Send transactional emails (account confirmation, billing receipts, password resets)
  • Respond to your support requests and communications
  • Monitor and analyze usage patterns to improve platform performance
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising targeting.

4. Data Sharing

We share your information only in the following limited circumstances:

  • Stripe: Payment processing. Stripe receives your payment information directly and is subject to their own privacy policy. We receive only a tokenized payment reference.
  • Email delivery: We use a transactional email provider to send account and billing emails. They process your email address solely for message delivery.
  • Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights or safety of Sigtrix.com or its users.

5. Cookies

We use strictly necessary cookies to maintain your authenticated session. These cookies are required for the Service to function and cannot be disabled. We do not use advertising cookies, cross-site tracking cookies, or third-party analytics cookies. Your theme preference (dark/light mode) is stored in localStorage on your device.

6. Data Security

We implement industry-standard security measures including TLS encryption for all data in transit, bcrypt hashing for passwords, and access controls limiting employee access to personal data. While we take reasonable precautions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we remove your personal data within 30 days, except where we are required to retain it for legal compliance purposes (e.g., billing records for tax purposes, which are retained for 7 years).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Portability: Request your data in a machine-readable format
  • Opt-out: Opt out of non-essential communications at any time

To exercise any of these rights, contact us at privacy@sigtrix.com. We will respond within 30 days.

9. GDPR (European Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data is: (a) performance of a contract when processing is necessary to provide the Service you subscribed to, and (b) our legitimate interests in maintaining security, preventing fraud, and improving our platform. You have the right to lodge a complaint with your local data protection authority.

10. CCPA (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA). We do not sell your personal information. You have the right to know what personal information we collect, the right to delete it, and the right to opt-out of any sale (though we do not sell personal data). To exercise CCPA rights, contact us at privacy@sigtrix.com.

11. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date and, where appropriate, via email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: privacy@sigtrix.com